Monday, July 22, 2024

City of Devonport embraces new technology savings

Tasmania’s City of Devonport Council says it is set to save half a million dollars annually as a result of its digital transformation with TechnologyOne.

The council eliminated disparate systems, equipped its outdoor workforce with mobile devices to be used in the field and integrated Internet of Things (IoT) devices alongside its TechnologyOne solutions to roll out a number of Smart City initiatives with the aim of helping its people work smarter, not harder.

The city embarked on a digital transformation journey in 2018, moving its TechnologyOne products from on premise to Software-as-a-Service (SaaS) to establish a solid foundation to future-proof its technological capabilities, improve processes, workflow, automation and provide greater mobility.

Council Deputy General Manager, Jeffrey Griffith, says, “We knew moving to SaaS would provide improved efficiency of operations, give greater mobility to staff and reduce complexity of systems and processes.”

“Being able to work anywhere, any time, on any device securely has increased productivity and helped us streamline our reporting processes.”

Since then, the Council has also implemented the Australian technology company’s Enterprise Asset Management (EAM) Software-as-a-Service (SaaS) solution, which encompasses project and work management, maintenance scheduling, physical resource booking, and work requests.

City of Devonport Council Deputy General Manager, Jeffrey Griffith.

“We’ve implemented IoT bin sensors and set a threshold that when the bin hits 75% capacity, it opens a work order in our TechnologyOne solution, notifying the waste team that it needs to be emptied. The benefit is that we don’t have bins overflowing nor are we inefficiently assigning resources by sending out the team to clear bins that might only be 10% full,” Mr Griffith said.

“The exciting thing about all of this is that we’re able to connect those devices to our TechnologyOne solution to trigger actions to take place, which is great. We’ve got sensors in our barbeque shelters and public toilets that notify us when they need to be cleaned, and soil moisture and storm water monitors that enable us to reduce wastage and respond quickly to flooding events.

“We identified that we could save just under half a million dollars per annum across a range of areas by implementing TechnologyOne’s Enterprise Asset Management solution. We have been tracking the benefits since going live and we are well underway.”

TechnologyOne’s local government expert, Loretta Libke said Devonport’s use of the company’s asset management solution was a great example of how the solution can give councils full visibility of assets to make sure staff and resources are allocated in the most efficient and effective way.

“The creativity and innovation we are seeing from councils, like the City of Devonport, to make life simple for their staff and optimise liveability for their community by keeping facilities in top shape is why we do what we do,” said Ms Libke.

The next phase of the digital transformation project will upgrade to TechnologyOne’s CiA Property and Rating solution, including Customer Request Management, providing the community with a one stop shop to manage any council queries, including reporting a missing bin, managing their rates, registering their pets, and more.

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