Thursday, February 13, 2025

Subiaco signs on for systems upgrade

City of Subiaco Council will begin a phased rollout of a new service delivery system in December, replacing many of its existing systems, including finance and waste management.

The Council says the new TechnologyOne system will provide significant benefits for customers, including access to services through an online portal where they can easily change their details, make payments, raise services requests and track application lodgements.

Mayor, David McMullen said the project was all part of the City’s positioning as a modern place to live and work – now and into the future. 

“We want to be a modern, vibrant organisation that balances technological efficiency with our human services,” he said.

“That means giving our ratepayers choices: if they still want to interact with the City in person they can, and if they would prefer to access services online, at any time that is convenient to them, they can do that too.

“Heavy reliance on manual processing is the old way of service delivery in the local government sector. The TechnologyOne solution has been sold to us as an efficient system, with capacity to deliver not only a better customer experience, but better value for our ratepayers too.”

The City of Subiaco, which includes the suburbs of Daglish, Jolimont, Shenton Park and Subiaco on the western edge of Perth’s CBD, has been investigating ways to optimise how it services its community.

A business systems review by the Council showed that by consolidating many of its existing technology systems into one Enterprise Resource Planning platform, it could better meet growth, deliver a more seamless customer experience, and make its services more efficient and accessible. 

“We’ve been working with Australian councils for more than 30 years,” said TechnologyOne Chief Executive Officer, Ed Chung.

“In the last 10, we’ve helped hundreds make the transition to an easy, integrated technology solution that is a huge win for the organisation as well as their wider community,” he said.

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