TechnologyOne has unveiled PLUS, a whole-of-enterprise Agentic AI system that promises transformative efficiency and new capabilities for users.
PLUS – a platform that can predict, learn, uncover and simplify life for businesses – combines an all-new natural language interface with powerful AI capability operating across every part of the TechnologyOne solution within an organisation.
It interrogates the organisation’s own data to answer questions, perform tasks, find and analyse information and identify and predict trends. It personalises data and task predictions based on user habits, role, and organisational goals, enabling every aspect of work to be managed from one screen, one interface, one solution with visibility and information of the full enterprise.
PLUS was built by TechnologyOne entirely in Brisbane and will be available to TechnologyOne’s customers around the world.
“The benefits and efficiencies PLUS will bring to our universities, councils, government agencies and other critical public service sector organisations are literally incalculable,” said TechnologyOne CEO and MD, Ed Chung (pictured).
“From the most mundane and repetitive tasks to critical management functions, PLUS will revolutionise all aspects of running an organisation, delivering not only cost savings but supporting better and more successful organisations from the day it is turned on.
“For example, the task of issuing a request today required navigation and specific data input. With PLUS, it will be done in one sentence. At the other end of the spectrum, detailed and complex analytical information can be created and presented in a detailed but clear graphical form on the fly, delivered in moments with a single conversation with PLUS.
“Best of all, it is so simple to use it requires no training or installation and will deliver a return on investment from moment one,” he said.
PLUS is built on TechnologyOne’s Defence in Depth security architecture and AI best practice principles, such as “the human in the loop”. It is underpinned by the ISO 42001:2023 certification, the world’s first global standard for Artificial Intelligent Management Systems.
PLUS uses Agentic AI to operate across an organisation’s own data to pull all relevant information together to answer a user query, reaching across finance, asset management, human resources or any other functional parts of the business to find what is relevant.
PLUS takes the information silos inside an organisation and transforms them into windows to reach hundreds of thousands of data points. It combines these to deliver timely and actionable insights and advice, even proactively identify trends, days, weeks or months before they might otherwise be identified.
“PLUS is the culmination of TechnologyOne’s 38-year mission to make the complex simple to help our communities,” Mr Chung said.
“This is a watershed moment in enterprise software. PLUS redefines how organisations operate. By connecting enterprise-wide data, PLUS anticipates needs, designs solutions, and delivers results that enable organisations to adapt with unprecedented speed and precision. It creates valuable time for communities to work more productively and sustainably,” he said.
