Riverina Water has rolled out Infor CloudSuite Public Sector to power the organisation’s landmark digital transformation project.
The water utilities company supplies water to more than 76,000 people across over 15,000 square kilometres of NSW’s Riverina region. Water supply covers the local government areas of Wagga Wagga, Lockhart and parts of Greater Hume and Federation Councils.
Riverina Water announced it will deploy the Infor cloud solution across multiple disciplines to ensure the water utility meets the demands of a digitally-connected world where customers expect 24/7 easy functionality with real-time transaction capabilities at their fingertips.
It will tap into Infor CloudSuite Public Sector, which includes Infor Financials & Supply Management, Infor CIS Billing for Customer and Billing management, and Infor Birst for integrated planning, budgeting, forecasting and financial consolidation, business intelligence and analytics.
With Infor CloudSuite Public Sector solution, Riverina Water hopes to overcome current challenges with legacy systems to better control costs, future-proof IT investments and enhance service delivery, the company said in a statement today.
“Riverina Water has built a strong foundation as one of the best local water utilities in NSW, with a commitment to providing safe and reliable drinking water to our growing region,” said CEO at Riverina Water, Andrew Crakanthorp.
“We are happy to work with Infor as our strategic partner to achieve Riverina Water’s transformation goals. After a very robust tender process and a large pool of participants, Infor ultimately won our trust for their deep industry knowledge, experience in deploying major digital transformation programs in entrenched legacy environments, and agile ability in responding to our needs.
“Infor’s purpose-built CloudSuite solution will improve Riverina Water’s ability to deliver better outcomes for internal and external stakeholders, and help drive Riverina Water to further becoming a customer-centric leading utility service provider.”
Infor has global expertise in guiding utilities, building out a strong customer base within water companies and public sector entities in their digital transformation journey. They include customers within the Pacific region such as the largest water authority in New Zealand, Watercare, as well as six of the 18 water corporations across Victoria, Australia. Large US-based water authority, Elsinore Valley Municipal Water District, is also a customer.
“We are immensely proud and thrilled to be collaborating with NSW’s best local government water utility as a trusted partner in the delivery of its critical, whole-of-business digital transformation program,” said Vice President & Managing Director at Infor Australia/New Zealand, Jarrod Kinchington.
“With Infor, Riverina Water will find solutions finely-tuned in the cloud that are robust, flexible, intuitive and easy to use – all key ingredients to address rapidly-evolving customer expectations in a highly-digitised world.”
To learn more, please visit www.rwcc.nsw.gov.au.
