Bayside Council has taken out the top award for customer service at the prestigious Local Government Professionals Australia Awards for Excellence 2026.
The Council took home the prize for its transformative Be Better for Bayside initiative, a customer-focused program designed to improve how it engages with the community while streamlining services to create a more responsive, accessible and people-centred experience.
This Award acknowledges Council’s ongoing commitment to delivering outstanding customer experience, said Mayor, Edward McDougall.
“This award places Bayside alongside some of the most innovative and high-performing councils across NSW,” he said.
“This recognition is a testament to the dedication and professionalism of our staff and Councillors. It reflects a strong commitment to continuous improvement, collaboration, while continuing to deliver for our community.”
Adding to the achievement, Bayside Council was also finalist in the Environmental Leadership category for its inaugural Project Planet initiative. This one-day community event focusing on sustainability demonstrated Council’s commitment to climate action and creating a resilient future for the community.
This recognition reflects on Bayside Council’s environmental leadership, the Mayor said.
